Andersen introduces market-leading 7-year warranty on all new home charger installations

EV drivers choosing a home charge point from the designer charging brand Andersen will now benefit from the longest warranty in the market. The company has introduced an unrivalled 7-year warranty as standard alongside its award-winning A3 and A2 charge points.

Each Andersen unit is hand-built to order and undergoes 50 separate quality checks before dispatch to customers. The new warranty demonstrates the brand’s confidence in the quality of its products and applies to all charge points and ancillary items supplied by Andersen from 14 May 2024.

Andersen is committed to delivering the highest standards of customer care, as evidenced by its Lifetime Concierge Service. Andersen customers are allocated a dedicated Personal Concierge Assistant who can guide them through all aspects of living with an EV and how to get the most from every charging experience. 

Andersen offers its own in-house installation and customer service teams to ensure it can maintain the highest standards at every customer touchpoint. Andersen’s installation service recently attained Which? Trusted Trader status, a scheme that provides independent verification that a trader is reputable and has attained the highest standards during a rigorous assessment process. Customers that choose to have their Andersen charge point installed by a third party will also benefit from the market-leading warranty.

Andersen is the highest-rated UK home charging company on Trustpilot with a rating of 4.9 stars out of five, with customers citing its seamless customer experience, unrivalled aesthetics and premium installation service.

"Our 7-year package is another way to reinforce customer confidence in making the switch to the EV.”

David Martell, CEO of Andersen, said, “Making the change to an EV can be unnerving for some, so we aim to make the transition as easy as possible by providing full support from the moment a customer first enquires, right through the lifetime of the product.  

“Andersen customers expect the very best, so we introduced the very best warranty on the market. Our 7-year package is another way to reinforce customer confidence in making the switch to the EV.”

In June, the Andersen A3 EV charge point won a Platinum award in the 2024 London Design Awards ‘Product Design’ category. The London Design Awards is an international competition that recognises exceptional designs and outstanding creative projects worldwide.

The award-winning, all-new Andersen A3 and the company’s acclaimed A2 are the only home chargers to feature a cable and plug that are hidden away when not in use. The A3 offers charging speeds up to 7kW and comes with a choice of over 240 colour options, as well as a custom colour palette service that allows customers to colour-match their home charge unit to any beloved item.