If you have any questions about what an Andersen guarantee covers, please call us on 020 3890 4510 or email our support team at email@example.com
The guarantee provides benefits that are additional to and do not affect your statutory rights as a consumer.
An Andersen guarantee covers the repair or replacement (at Andersen’s discretion) of your chargepoint or ancillary device if it is found to be defective due to faulty materials or workmanship within the guarantee period.
If any part is no longer available (e.g. particular colour variations or wood finishes), Andersen will replace it with a functional replacement part.
If an Andersen chargepoint or ancillary item is used in the way it is intended and it breaks down within the guarantee period, it is our responsibility to repair or replace it. Our chargepoints and ancillary items are designed, engineered and constructed for continual high performance in normal domestic settings and where approved by Andersen in commercial settings. There are, however, some circumstances in which an Andersen guarantee doesn’t cover the repair or replacement and those situations are detailed below;
Faults caused by:
The maximum liability of Andersen under this warranty is limited to the purchase price of the product covered by the warranty. Andersen accepts no liability to the end customer for any loss of profit, loss of business, business interruption, or loss of business opportunity.
In the instance that we need to send an engineer on-site following a claim, you will be responsible to pay our engineer call out fee if:
Chargepoints and/or ancillary items installed by an Andersen installer and, if applicable, benefiting from a grant under the OZEV Electric Vehicle Homecharge Scheme will be guaranteed for 3 years and include on-site parts and labour.
Chargepoints and/or ancillary items supplied by Andersen on a parts only basis (I.e. not installed by an Andersen installer) will be covered by a 1 Year return to base warranty.
For the avoidance of doubt, return to base means that you will need to cover the cost of returning the goods to us for any reason.
If your chargepoint and/or ancillary item was installed benefiting from a grant under OZEV Electric Vehicle Homecharge Scheme Andersen will guarantee your chargepoint hardware for a period of 3 years on a return to base basis. You should contact your electrician or installer if you wish to claim under your guarantee.
If your chargepoint and/or ancillary item was supplied on a parts only basis (I.e. not installed) it will be covered by a 1 Year return to base warranty. Andersen will arrange for the delivery and collection of a replacement unit as required.
Please note that yourself or your installer must have registered your hardware for your warranty to be validated.
Your installer or supplier is responsible for all call out and labour charges during the warranty period. Your installer or supplier is also responsible for return postage and packaging.
The terms and conditions of an Andersen guarantee are as follows:
Your Andersen guarantee is valid for the original purchaser at its originally installed address and location only.
Andersen will transfer the guarantee to a new property address or location provided;
You first need to register your Andersen product either by registering on the Andersen Kønnect app (available on the app store and the play store) or by contacting our support team by phone on 020 3890 4510 or by email firstname.lastname@example.org.
If your Andersen product was installed by Andersen then please contact us on 020 3890 4510 or email us at email@example.com.
If your Andersen product was installed by a third party (e.g.: your electrician), please contact the third party that has installed your Andersen product.
Installers who have completed a repair for Andersen should get in touch with our support team on firstname.lastname@example.org. if you are an Andersen trade installer, full details can be found on your trade account terms and conditions.