Privacy & Cookies Policy
This policy covers all data that is shared by a visitor with us whether directly via www.andersen-ev.com, via the app or via email. This policy is occasionally updated by us so we suggest you re-review from time to time.
This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website, via the app or via email.
1. Information we collect
In operating our Website we may collect and process the following data about you:
1.1 Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics, and other communication data.
1.2 Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
1.3 Information provided to us when you communicate with us for any reason.
1.4 Account and service data
By downloading and using our app we will collect and process data about you:
1.4 information that you input into the app for identification and geolocation
1.5 information about your power consumption over time
1.6 information about the connectivity of your Andersen product
On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.
Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.
We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.
Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.
For more information on cookies you can read the guidance at All About Cookies.
3. Use of your information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our Website or our App, such as improvements or service/product changes, that may affect our service.
3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.5 We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
3.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
3.7 If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.
3.9 To improve our service and help you troubleshoot any problem you may encounter.
We may also process and disclose any of your data identified in this policy to protect the legal rights of you, us and any other individual. This is because we have legitimate business interests to:
- Establish, exercise or defend legal claims, in court or an out-of-court procedure.
- Comply with any legal obligation to which we are subject, or in order to protect the vital interests of you or any other person.
- obtain or maintain insurance cover, manage risk or obtaining professional advice, in order to properly protect our business against risk.
4. Providing your personal data to others
We may provide your personal data to any member of our group of companies (this means our subsidiaries and our holding company).
We may disclose personal data, on a “need to know” basis to:
- Our insurers and professional advisors.
- Our installation engineers and operations team, who may be subcontractors, to enable them to install the equipment you need to use our services.
- Our payment services provider Stripe Payments Europe Ltd to enable them to process your payments. Data is limited to transaction data and is used to process or refund payment and to deal with complaints and queries. You can find more information here: https://stripe.com/gb/privacy
- Our IT service providers from whom we license technology. This enables us to carry out essential business operations.
- Any organisations who may offer funding or grants to you in respect of the services we provide.
- Affiliates or partners from whom you’ve consented to receive marketing.
5. Retaining and deleting personal data
Personal data will not be kept by us for longer than is necessary to meet the purpose stated. We will however need to retain your personal data where such retention is necessary for compliance with a legal obligation, or in order to protect the vital interests of you or any other person.
6. Security of personal data
We will take appropriate precautions to keep your personal data safe and prevent the loss, misuse or alteration of that data. For example,
- We will store all your personal data on secure servers, personal computers and mobile devices in secure record-keeping systems. All emails we send are encrypted.
- We do not store any of your credit card information. All financial transaction data including cardholder details are stored by our payment processor.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet.
If you have a password to log into your account on our website or app, you should ensure that it is not easy to guess (by a person or computer programme). You are responsible for keeping the password confidential and we will not ask you for it (except when you log on to the website or app).
8. Your rights
This is a summary of your rights under data protection law. Some of these rights are very complex so we have just summarised them. You may obtain guidance from the ICO for a more detailed explanation.
8.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data, these are as follows:
8.1.1 Request access to your personal data (commonly known as a “data subject access request”):
This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
8.1.2 Request correction of your personal data:
This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
8.1.3 Request erasure of your personal data:
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
8.1.4 Object to processing of your personal data:
You can object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
8.1.5 Request restriction of processing your personal data:
This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
8.1.6 Request transfer of your personal data:
If requested, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
8.1.7 Right to withdraw consent:
You can withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
8.2 If you wish to exercise any of the rights set out above, please contact us (please see the end of this policy for how to contact us).
8.3 No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
8.4 What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
8.5 Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
9. Personal data of children
Our website, app and services are targeted at people over the age of 18. If we have reason to believe we are holding data of anyone under that age in our databases, we will delete that personal data.
10. Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
11. All about cookies
A cookie is a file containing an identifier (a string of letter and numbers) sent by a web server to a web browser and stored by the browser. This identifier is then sent back to the server each time the browser requests a page.
Cookies can either be ‘persistent’ when a cookie is stored by the browser until its set expiry date (or when deleted by the user) or ‘session’ when the cookie expires at the end of the session when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12. Third party links
You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
13. Contacting us
We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at firstname.lastname@example.org
If you would prefer to write to us then our contact address is:
Muller EV Ltd
2 Leman Street