Installation of Andersen units must be carried out by a qualified professional electrician

We offer an installation service, but you can also use your own qualified professional electrician.

WHAT TO EXPECT

Here is a quick glance at what to expect when choosing our Andersen installation service.
We make getting an Andersen charger installed a simple and straightforward process.

1

SELECT INSTALLATION

Select installation online at the same time you buy your charger. You will need to decide if you want a free online remote survey or physical site survey (payable).

 

2

BUY ONLINE

Place your order. Our chargers are available to purchase exclusively here on our website. If you have any queries, our helpful advisers are here to help you every step of the way.

3

START YOUR SURVEY

It’s survey time!

We’ll send you a convenient remote online survey to complete. Our engineers use this information to assess the complexity of your install. They will either confirm that your installation comes under our standard terms or if you need extra work, provide an accurate quote. If you decide not to proceed we’ll give you a full refund*.

If you’ve opted for a physical site survey, we’ll book a convenient time for this to take place. If you decide not to proceed we’ll give you a full refund* excluding the cost of the physical site survey.

* Subject to Terms of Sales.

4

YOUR INSTALLATION DATE

After your survey we’ll ship your charger and book an install date.

We install weekdays Monday- Fridays across the UK. Our experienced engineers come prepared to carry out your installation and at the end they will show you how to use your charger.

 

 

A2 INSTALLATION

We are here to help you get the fastest EV charger you can and get it installed with minimum fuss.

Find Out More

 

FAQs

For additional FAQ’s please visit our support site here

The vast majority of UK properties run off a single-phase power supply which happily supports 7kW chargers. To benefit from 7kW charging the first thing to check is the size of your property’s main fuse.

It is preferable to have a 100A incoming supply fuse into the property to allow the maximum output of a 7kW charger, however, the electrical demand of the property needs to be calculated and confirmed to make sure this is suitable.

If you have less than a 100A main fuse then we are still able to install an Andersen charger, however, depending on what the demand on the property is, you may either need to have the fuse upgraded by the local DNO or we can install our Adaptive Fuse. (see FAQ below on What is an Adaptive Fuse? for more information)

You can find your main fuse linked to your electricity supply meter. There should be a label on the side of the fuse showing the amp rating. If you are unable to find it, please call your electricity provider to clarify your fuse rating.

How to determine your fuse amperage

Example of a 100A Main Fuse

A 22kW charger has the capability to charge your EV up to 22kW per hour. It is 3 times faster than a 7kW charger. 22kW charging can only be supported by households that have a three-phase electrical set up. Most houses in the UK are single-phase and can only support a maximum of 7kW charging.

Single-Phase Electrical Supply 22kW charging is not supported. You can still purchase a 7kW charger
Three-Phase Electrical Supply 22kW charging is supported. You can purchase either a 7kW or a 22kW charger

 

How to determine if you have three-phase electricity supply

 

Single-Phase Power Three-Phase Power

Example of a Single-Phase Electrical Supply

Example of a Three-Phase Electrical Supply

Example of a Single-Phase Fuse Box

Example of a Three-Phase Fuse Box

In some homes with limited incoming supply, we recommend fitting an adaptive fuse to safely balance your EV charging power against your home consumption.

It automatically ensures that your EV gets power without overloading the fuse and causing a potential outage. We will highlight this to you after you’ve completed your survey so you don’t need to do anything now.

85% of installations are 7kW Standard installation. Please refer to our online guide table here for full guidance.

If you aren’t sure, it is best to place your order by selecting 7kW installation. Once we receive your order, you’ll be asked to fill in a survey. The information you provide enables our installation team to determine whether you have a standard or non-standard install. If the engineer needs more information, they will contact you. Otherwise, the engineer will email you to confirm that you have standard installation and offer a prospective install date.

If your installation is non-standard, Andersen will give you a quote and if you decide to not proceed, we will give you a full refund* excluding the cost of the physical site survey.

* Subject to Terms of Sales.

A dedicated circuit needs to run from the fuse board to the proposed location of where you wish to put your charge point.

If you select Andersen installation, you can choose to either complete an online survey (free) or a physical site survey (payable). A physical survey is where our engineer will come into your property to carry out your survey in person. The online survey allows us to confirm whether your installation is standard or not. It’s convenient and accurate enough for us to see if any extra work is needed; for example a new distribution board or more labour (such as drilling through more walls). Whichever survey you choose, we will provide a quote, and should you wish not to proceed, we’ll offer you a full refund* excluding the cost of the physical site survey.

* Subject to Terms of Sales.

Note: this is for cable sizing advise only

If you are having your house renovated and would like your own electrician to lay the supply cable before we come to install the Andersen, ask them to check the table for the cable spec you will need the below depending on the power charger you are getting.

Power Supply Cable
7kW 1 x 6mm 3 core armoured cable up to 30m,
1 x 10mm 3 core armoured cable over 30m

 

Power Supply Cable
22kW 1 x 6mm 5 core armoured cable up to 30m,
1 x 10mm 5 core armoured cable over 30m