WHAT TO EXPECT

Your Simple Guide to Installation

95% of our customers are eligible for standard installation

Assuming standard installation criteria are met, our home installation service is provided at a cost of £400. Exclusively in the UK.
Please note, we are only able to install Andersen products.

standard installation

If you are not sure you qualify for standard installation, before you order you can email images and videos directly to our engineering team at installation@andersen-ev.com

Not sure on the right picture to help us? Here’s some tips:

  • Image of your fuse box with the lid open so we can see your fuses
  • Your supply meter from a distance
  • Where you’d like your Andersen charge point installed
  • The route(s) between your fuse board and your Andersen charge point
  • If you’re feeling a video is better, make sure to take it in one shoot so we can best gauge distances

Survey

Once we’ve received your order our installation team will call you to assess your installation. They will conduct a 10-minute telephone Pre-Installation Survey and, if your unit is available, arrange your electric car charging points installation date.

Booking your installation

Standard installation can be booked once your unit becomes available. Our installation engineers are qualified and experienced. They always carry ID cards, dress in uniform, and work neatly and tidily.

Pre-arrival courtesy call

An engineer will ring you 1 hour prior to arrival. This is to ensure that everything is in place for you electric car charger home installation.

Installation

Your engineer can help you decide the best place to install your charge point.
A standard installation can be completed in approximately 4 hours. Once your charging point installation is complete, you will be given a full demonstration on how to use your charge point.

If you wish to use your own trusted electrician for your home installation our unit will be delivered box ready for installation, but we will not be able to apply for the OLEV grant on your behalf.  

Please note that all our products require installation by a certified electrical engineer and the OLEV grant can only be applied for by an OLEV accredited electric vehicle charge point installer.

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