Installation

Your Simple Guide to Installation

95% of our customers are eligible for standard installation

Assuming standard installation criteria are met, our home installation service is subsidised by OLEV. 95% of our customers are eligible for this service.

Our Standard Installation

Survey within 48 hours

Once we’ve received your order Just Energy Solutions, our installation partner, will call within 48 hours. They will conduct a 10-minute telephone Pre-Installation Survey and arrange your installation date.

Booking your installation

Standard installation can be booked to take place within 10 days. Just Energy Solutions engineers are qualified and experienced. They always carry ID cards, dress in uniform, and work neatly and tidily.

Pre-arrival courtesy call

An engineer will ring you 45 minutes prior to arrival.

Installation

Your engineer can help you decide the best place to install your charge point.
Installation will be completed in approximately 4 hours. Once installation is complete, you will be given a full demonstration on how to use your charge point.

Receiving your OLEV grant

We will process your OLEV claim on your behalf. Funds are automatically issued to you the moment we receive your OLEV payment. OLEV aim to process all claims within 6 weeks.You can find more information about OLEV here.
OLEV (Office for Low Emission Vehicles)

Am I Eligible?

You may find that you do not need to select Andersen installation because you may wish to use your own trusted electrician. That’s absolutely fine. In this situation, your unit will be delivered box ready for installation. Please note that the A1 requires installation by a certified electrical engineer and the OLEV grant can only be applied for by an OLEV accredited electric vehicle chargepoint installer.