Your Simple Guide to Installation

95% of our customers are eligible for standard installation

Assuming standard installation criteria are met, our home installation service is provided free of charge. 95% of our customers are eligible for this service.

standard installation

Survey within 48 hours

Once we’ve received your order Just Energy Solutions, our installation partner, will call within 48 hours. They will conduct a 10-minute telephone Pre-Installation Survey and arrange your electric car charging points installation date.

Booking your installation

Standard installation can be booked to take place within 10 days. Just Energy Solutions engineers are qualified and experienced. They always carry ID cards, dress in uniform, and work neatly and tidily.

Pre-arrival courtesy call

An engineer will ring you 45 minutes prior to arrival. This is to ensure that everything is in place for you electric car charger home installation.


Your engineer can help you decide the best place to install your charge point.
Installation will be completed in approximately 4 hours. Once your electric car charging points installation is complete, you will be given a full demonstration on how to use your charge point.

Your OLEV grant

We will process your OLEV claim on your behalf. The price of the OLEV grant has already been deducted when you bought your unit so you don’t have to worry about that. You can find more information about OLEV here.
OLEV (Office for Low Emission Vehicles)

Am I Eligible?

You may find that you do not need to select Andersen installation because you may wish to use your own trusted electrician for your electric car charger home installation. That’s absolutely fine. In this situation, your unit will be delivered box ready for installation. Please note that the A1 requires installation by a certified electrical engineer and the OLEV grant can only be applied for by an OLEV accredited electric vehicle chargepoint installer.