Exceptional customer care for the best home EV chargers

Exceptional customer care for the best home EV chargers

Andersen EV has joined the successful EVIOS PLC family of electric vehicle home charger providers. Our experienced EVIOS team is now leading the Andersen brand, which offers premium British craftmanship and modern design for luxury EV chargers.

We are so incredibly pleased to be part of Andersen, a chic and sophisticated brand that is reinventing the perception of ‘black box EV chargers’, refreshing the market with the notion that the EV home charge point can be a highly stylised design statement that complements any home. Sleek and elegant, and fully customisable, the Andersen EV home charge point is something which can blend in or stand out against any type of architecture.

Our team has an exceptional depth of knowledge within the EV car charger sector. Passionate about a future where clean e-mobility prevails, we have been supporting early adopters of the electric car for over 14 years. And we have been innovating this exciting, constantly evolving space too. Through our specialist expertise, and the products we have developed, we have gained trust and respect from customers, and the wider industry.

Fundamental to this, is our dedication to designing and supplying best in class British manufactured products, and providing an outstanding service to our clients for the very best customer experiences.

As such, we provide our discerning Andersen customers with a very smart, high-end EV home charge point, that is tailor-made to reflect personal preferences. With a myriad of exterior finish options, including contemporary coloured metal and sustainably sourced Accoya® wood, Andersen home charge points seamlessly blend in with the character of properties new or old.

There is nothing ‘off-the-shelf’ about Andersen home charge points, with each unit being meticulously made to order. Everything about our charger designs is sleek and polished. There are no clunky protrusions, no untidy trailing cables; just one very stylish charging unit.

While our Andersen home charge points epitomise design flair and sophistication, ingeniously concealed within each beautifully contoured unit, is the innovative smart EV charging technology and ergonomically designed charging cable, to make running an electric car an easy, efficient and effortless experience. A smartphone app allows connectivity to the future smart home. And in terms of future-tech, we never stand still. Our in-house technicians are continually developing our technology, making ‘charging smart’ in every sense of the expression. We combine eco-friendly innovation in smart charging, with a stunning superior unit finish producing a premium quality EV home charge point with a distinct difference.

EV chargers for home use can often be limited by design or functionality. The Andersen A2 charger can link to solar panels for the ultimate in sustainable energy, and where permitted, can be ordered with 22kwh fast charger speed for rapid charging versus the standard 7kwh which is most typical for the electrical supply to UK homes.
Customers can rest-assured that our friendly and helpful team are here to guide and assist at every stage to ensure expectations are always met … and hopefully, surpassed.

This reassurance extends to quality and critically, safety compliance. All Andersen units are designed and crafted in the UK and precision engineered to an exceptionally high standard with the finest attention to detail. Each unit undergoes the most rigorous of quality checks before leaving our premises. We strive for perfection and will never compromise on product quality.

Excellence is integral to our high-class installation service which is available to customers throughout the UK. All our qualified installers go through the highest-grade EV brand specific training to ensure installations are executed to extremely exacting standards of workmanship and safety compliance. While our customers want a top-quality product, we also appreciate that they expect a very professional and efficient installation service. Our skilled installers are courteous, punctual and will never cut corners when it comes to installing an EV charger. They will show you how the product works, as well as the features of the accompanying mobile app to control and monitor charging sessions.

As an Andersen customer, you can have peace of mind that you are in very safe hands for all your product and aftersales support, as part of our pledge for a ‘best in class customer experience’. We may be in an era of electric mobility and high-tech digital devices, but you can always rely on us to offer a very efficient and attentive personable service for a helpful and hassle-free experience.

Our team at Andersen are easy to speak to, and here to help at every phase from enquiry to installation, and of course, ongoing product support should you have any issues charging your car. If you need to talk to us, we will fit in with you, whether that’s in or outside business hours.

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