Terms of Sales
last updated 14/07/2020.
Andersen EV is a trading name of Muller EV Limited a company registered in England and Wales under company number 10025400, our registered office is at Aldgate Tower, London, United Kingdom, E1 8FA. Andersen EV (“we”, “us”, “our”) sells chargers, software and accessories for electric vehicles (“Product or Products”) on our website, http://www.andersen-ev.com/ (“Website”).
1.1 The information contained in this website is for general information purposes only. The information is provided by Andersen EV trading name of Muller EV and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
1.2 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
1.3 Through this website you are able to link to other websites which are not under the control of Andersen EV trading name of Muller EV. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
1.4 Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to issues beyond our control.
1.5 Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
1.6 You must not, without our expressed permission:
(a) republish material from this website (including republication on another website);
(b) sell, rent or otherwise sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website;
1.7 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of the material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
1.8 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and the contract will be voided.
2.3 While we take reasonable care to provide accurate information on our website, images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
3. How to place an order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your cart. Items you do not require can be removed from your cart at any time.
3.2 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.4 Carriage charges will be shown prior to you placing your order.
3.5 You will be required to pay for the goods in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, American Express or Delta/Connect.
3.7 Promotional prices only apply during the period stated.
3.8 All prices quoted on our website are either in UK. For order shipped to the UK, prices include Value Added Tax at the current rate.
3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.10 Once your order is complete we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1 Goods will be dispatched from our warehouse within the lead time stated on our product page, which can change without notice. Dispatch may be delayed in accordance with point 4.12.
4.2 Your order may arrive in more than one delivery, especially for bulk orders.
4.3 We can deliver our products worldwide.
4.4 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday.
We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.
4.5 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4.6 Disposal of packing materials is your responsibility.
4.7 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
4.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
4.10 If the goods are lost or damaged please report this to us within two working days from the delivery day.
4.11 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.
4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of God, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
5. Cancellation, Amendments and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Consumer Contracts Regulations, or the following goods which are exempt from the right to cancel:
Any items which have been custom-made, such as custom colours or custom material.
For Trade and Business customers, please see section 8.
5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt from this term.
5.2.1 Any cancellation within 7 days of ordering and before dispatch will not incur any cancellation fees.
5.2.2 Any order cancellation after 7 days of ordering and before dispatch will incur a £75 admin fee.
5.2.3 Any cancellation after dispatch will incur a £100 admin and restocking fee.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel and the goods have been dispatched to you, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.7 We will refund all monies paid to us by you including any postage/carriage within 30 days, less any costs due under this contract. Please see point 5.1 and 5.2 for exemptions.
5.8 We reserve the right not to replace any item that has been fitted, as we will deem this acceptance of the goods.
5.9 We will not be held liable for installer fees or any other professional tradesperson fees due to late, damaged or lost deliveries.
5.10 We are not liable for any loss of earnings due to late, incorrect or lost deliveries.
5.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.9 and 4.10.
5.12 If you wish to amend your order, we will try and accommodate your request but we cannot guarantee that we will be able to amend your order.
5.12.1 You can amend your order within 7 days of ordering and before dispatch free of charge.
5.12.2 Any order amendment done after 7 days of ordering and before dispatch will incur a £75 admin charge.
5.12.3 You cannot amend your order once it has been dispatched.
5.12.4 Any amendment to your order may impact the delivery lead time. We will let you know if your unit is likely to be delayed as the result of the amendment to your order.
5.14 This cancellation policy does not affect your legal rights – for example, if goods are faulty.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Please see points 4.10 and 4.11 for time restrictions.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either an indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however, on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however, you will be required to cover our reasonable postage costs.
6.5 Our Charging units should be cleaned in accordance with our care and maintenance instructions, failure to do so may void your warranty.
6.6 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.8 We are unable to guarantee an exact colour match due to the nature of the product.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 In no event will we accept any liability for any loss, costs or damage consequential to the use and/or misuse of our hardware products except where this is caused by our negligence.
7.3 In no event will we accept any liability for any loss, costs or consequential damage due to the aborted installation of a home charge point where it is not safe or practical to install.
8. Subscription Services.
8.1 Subscription Plans. We offer different subscription plans for our Subscription Services. For more information about these plans, please visit www.andersen-ev/support/
8.2 Continuous Subscriptions. When you purchase any of our Subscription Services, you expressly acknowledge and agree that
a) Andersen EV is authorised to charge you a monthly or annual subscription service fee depending on the billing cycle you choose (in addition to any applicable taxes) for as long as your subscription continues, and
b) your subscription is continuous until you cancel it or such Subscription Service is suspended, discontinued or terminated in accordance with Andersen EV’s Terms of Service.
8.4 Billing. We automatically bill the payment method associated with your Andersen EV account on a monthly or annual basis (depending on the billing cycle you choose). Day one of your billing cycle is tied to the date you activate your Subscription Services by associating them to the Product(s). In the event you later decide to purchase additional Subscription Services (each, an “Add-On Service”), your payment for such Add-On Service will be prorated to the renewal date of your initial Subscription Service and the full amount of the Add-On Service will be charged on your subscription renewal date. You acknowledge that the amount billed may vary due to promotional offers, changes in your Subscription Services plan and changes in applicable taxes, and you authorize us to charge your payment method for the corresponding amounts.
8.5 Cancellations and Refunds. You may cancel your Subscription Services at any time by logging into your Andersen EV account or contacting us. Note that merely unpairing a Product from a Subscription Service will not trigger cancellation of the Subscription Service. In the event that you cancel a Subscription Service, we will provide a prorated refund for the period of time starting the day after cancellation of the Subscription Service through the remainder of your billing cycle. If you cancel a Subscription Service but continue to use other Subscription Service(s) following such cancellation, we may provide the refund to you in the form of an account credit toward your continuing Subscription Service(s)until the end of your billing cycle.
8.6 Free Trials. We may offer free trials of our Subscription Services for limited periods of time. If we offer you a free trial, the specific terms of your free trial will be provided at registration. We have no obligation to notify you when your free trial ends and we reserve the right to modify or terminate free trials at any time, without notice and at our sole discretion.
Installation information guide can be found here: https://andersen-ev.com/standard-installation/
9.1 Standard installation
9.1.1 We provide a standard installation service that can be purchase with your Andersen EV product. The standard installation service includes:
- Installing your Andersen EV product on a brick or plaster wall, or to another suitable permanent structure. We cannot install on a wooden structure.
- Drilling through a maximum of two walls.
- Up to 10m cable run from your fuse box to your A2.
- Up to 10m of plastic trunking to conceal interior wiring.
- 7kw installation.
- Fitting and testing of electrical connections and protective devices.
- Up to 4 hours on site.
- Installating within the UK excluding Cornwall, Northern Scotland and the isles, Wales, Northern Ireland.
- Remote survey.
The installation service does not include:
- Installing your Andersen EV product above a height of 1.8m.
- Civil work (e.g.: trenching).
- New distribution board or other additional components.
- Installation of solar and load management system.
- On site survey.
9.2.1 We will ask you to provide information including pictures, videos, descriptions to assess your installation. This is what we call a “remote survey”.
9.2.2 The accurate assessment of your installation depends on the information you provide during the remote survey.
9.2.3 if you deliberately withhold, conceal, or alter information that may otherwise change the outcome of your installation assessment, we reserve the right to cancel your installation until further notice.
9.2.4 We will charge you a fee if we have incurred costs based on information you have provided that is deemed fraudulent, false, or misleading during the remote survey.
9.2.5 If you change your mind on the location of your installation then we must re-assess your installation.
220.127.116.11 If you change your mind on the location of your installation on the day of the installation then we must re-assess your installation and we may not be able to install on the day. If we cannot install on the day, we will have to charge you a call-out fee for our engineer travel and expenses.
9.3 We may perform an on-site survey on request for a fee. Please contact us for a quote.
9.4 Non-standard installation
9.4.1 if your installation is not standard, we will let you know and we will give you an itemised quote (“non-standard installation quote”).
9.4.2 if you decline a non-standard installation quote, we will refund your purchase in full.
9.4.3 if you accept a non-standard installation quote, we will require payment of any additional costs prior to the installation.
9.4 Limit of liability
9.4.1 We cannot be held liable for any damages caused to appliances, devices, or electrical circuits within your property that is not directly linked to the installation of an Andersen EV product.
9.4.2 We cannot be held liable for damages to your property resulting from changes to your installation by a non-qualified electrician or by a person that is not employed, directly or indirectly, by us.
9.5 Ship-only units
9.5.1 We have the option to just ship Andersen EV products to you without an installation service (“ship-only” ). This means that we will not install your Andersen EV product and you will be responsible for installing it.
9.5.2 We cannot be held liable for any damage caused to your property prior, during or after the installation of an Andersen EV product if you have selected ship-only.
9.5.3 In the case of ship-only, our warranty terms will only cover manufactured parts and will not cover any parts related to the installation of an Andersen EV product.
9.5.4 If there is an issue with your ship-only product, you should contact the qualified person who has installed your Andersen EV product first.
9.6.1 You have 24h prior to your installation date to notify us of any cancellation. Any cancellation of your installation appointment after that will result in a £145 charge.
10. Internet of things (IoT) and Wi-Fi capabilities
10.1 The Kønnect© app , the Kønnect© functionalities, Over the Air Updates (OAU) and any capabilities relying on the connectivity of the customer Wi-Fi are dependent on strong Wi-Fi signal.
10.2 The availability and strength of the Wi-Fi signal cannot be guaranteed and is the responsibility of the customer.
10.3 Wi-Fi signal strength and availability should be checked prior to placing the order by the customer where the charge point will be installed.
10.4 We cannot be held responsible for Wi-Fi disconnection, network errors and router configurations that prevent or impact the correct operation of the Konnect app, the Konnect functionalities, Over the Air Updates and any other functionalities relying on Wi-Fi connection.
11. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
11.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make a cancellation and/or re-stocking charges.
11.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.
11.3 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
11.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.
12. Office for Low Emission Vehicles (OLEV)
12.1 The OLEV grant follow strict rules and guidelines set out by the UK government and can be consulted on the OLEV website: https://www.gov.uk/government/collections/government-grants-for-low-emission-vehicles.
12.2 It is the responsibility of the customer to ensure that the grant eligibility criteria are met. Information provided by the customer to Muller EV should be provided in good faith.
12.3 The eligibility for the OLEV grant cannot be guaranteed until a full survey has been carried out by installation team and is subject to change based on the rules set out by OLEV as described in 11.1.
12.4 Any customers providing false or incorrect information which may result in their OLEV grant claim being declined will be liable for the amount that would otherwise be covered by the OLEV grant.
12.5 We cannot be held liable for any loss arising from any changes in these rules and the eligibility criteria.
12.6 Customers who require additional information, or have any queries on the grant process should contact OLEV directly on: email@example.com
12.7 Muller EV t/a Andersen EV will claim the grant on your behalf on the condition that you provide the information requested by us in a reasonable timeframe.
12.8 If any information cannot be provided by you or cannot be provided by you within a reasonable timeframe, we will issue an invoice for the amount that we would have otherwise claimed from OLEV.
12.9 You will be liable for the amount of the OLEV grant if you fail to provide the information requested by us or if you provide false or misleading information.
12.10 We will endeavour to process your OLEV claim within the framework and the guidelines provided by OLEV. However, if OLEV reject your claim for reasons outside of our control, we will issue an invoice for the amount that we would have otherwise claimed from OLEV.
13. Kønnect software agreement
Details of our software license agreement can be found here: https://www.andersen-ev.com/software-agreement/
14. About Us
This website www.andersen-ev.com is owned and operated by
New Broad Street House
35 New Broad St
VAT number 237 3517 08
Registered in England 10025400
Tel: 020 3890 4510
If you need to contact us please use the details above.