Terms and Conditions
1.1 The information contained in this website is for general information purposes only. The information is provided by Andersen EV trading name of Muller EV and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
1.2 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
1.3 Through this website you are able to link to other websites which are not under the control of Andersen EV trading name of Muller EV. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
1.4 Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to issues beyond our control.
1.5 Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
1.6 You must not, without our expressed permission:
(a) republish material from this website (including republication on another website);
(b) sell, rent or otherwise sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website;
1.7 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of the material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liabile or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
1.8 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
3. How to place an order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your bag. Items you do not require can be removed from your basket at any time.
3.2 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.4 Carriage charges will be shown prior to you placing your order.
3.5 You will be required to pay for the goods in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.
3.7 Promotional prices only apply during the period stated.
3.8 All prices quoted on our website are either in UK pounds or Euros depending on the currency selected. Prices include Value Added Tax at the current rate.
3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.10 Once your order is complete we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1 Goods will be dispatched from our warehouse within 7 working days and an estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.13.
4.2 We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.13.
4.3 Your order may arrive in more than one delivery, especially for bulk orders.
4.4 We can deliver our products anywhere in mainland Great Britain and the Republic of Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, however, we are able to deliver to a mainland courier company on your behalf for onward shipping.
4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday.
We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.
4.6 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4.7 Disposal of packing materials is your responsibility.
4.8 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
4.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
4.11 If the goods are lost or damaged please report this to us within two working days from the delivery day.
4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of God, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
Any items which have been custom-made, such as custom colours or custom material..
For Trade and Business customers, please see section 8.
5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt from this term.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been installed unless they are faulty. For exempt goods please see point 5.1.
5.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7 We will refund all monies paid to us by you including any postage/carriage within 30 days, less any costs due under this contract. Please see point 5.1 for exemptions.
5.8 We reserve the right not to replace any item that has been fitted, as we will deem this acceptance of the goods.
5.9 We will not be held liable for installer fees or any other professional tradesperson fees due to late, damaged or lost deliveries.
5.10 We are not liable for any loss of earnings due to late, incorrect or lost deliveries.
5.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.10 and 4.11.
This cancellation policy does not affect your legal rights – for example, if goods are faulty.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Please see points 4.10 and 4.11 for time restrictions.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either an indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however, on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however, you will be required to cover our reasonable postage costs.
6.5 Our Charging units should be cleaned in accordance with our care and maintenance instructions, failure to do so may void your warranty.
6.6 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.8 We are unable to guarantee an exact colour match due to the nature of the product.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.
Installation terms and conditions can be found here: https://andersen-ev.com/standard-installation/
9. Internet of things (IoT) and Wi-Fi capabilities
9.1 The Konnect app, the Konnect functionalities, Over the Air Updates (OAU) and any capabilities relying on connectivity of the customer Wi-Fi are dependent on strong Wi-Fi signal.
9.2 The availability and strength of the Wi-Fi signal cannot be guaranteed and is the responsibility of the customer.
9.3 Wi-Fi signal strength and availability should be checked prior to placing the order by the customer where the charge point will be installed.
9.4 Muller EV cannot be held responsible for Wi-Fi disconnection, network errors and router configurations that prevent or impact the correct operation of the Konnect app, the Konnect functionalities, Over the Air Updates and any other functionalities relying on Wi-Fi connection.
10. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
10.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make a cancellation and/or re-stocking charges.
10.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.
10.3 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
10.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.
11. Office for Low Emission Vehicles (OLEV)
11.1 The OLEV grant follow strict rules and guidelines set out by the UK government and can be consulted on the OLEV website: https://www.gov.uk/government/collections/government-grants-for-low-emission-vehicles.
11.2 It is the responsibility of the customer to ensure that the grant eligibility criteria are met. Information provided by the customer to Muller EV should be provided in good faith.
11.3 The eligibility for the OLEV grant cannot be guaranteed until a full survey has been carried out by installation team and is subject to change based on the rules set out by OLEV as described in 9.1.
11.4 Any customers providing false or incorrect information which may result in their OLEV grant claim being declined will be liable for the amount that would otherwise be covered by the OLEV grant.
11.5 Andersen cannot be held liable for any loss arising from any changes in these rules and the eligibility criteria.
12. About Us
This website www.andersen-ev.com is owned and operated by
Muller EV Ltd
2 Leman Street
VAT number 237 3517 08
Registered in England 10025400
Tel: 020 3290 5984
If you need to contact us please use the details above.