STATUS: GREEN

All Systems are up and running.

Date: 28th April 2022 at 13:35

Cloud performance restored.

Date: 28th April 2022 at 09:45

Cloud service performance is still affected. Your charging logs might not be accurate or not available for charging from 27/04/2022 at 20:00 onwards.

Date: 27th April 2022 at 19:45

We are experiencing some performance issues with our cloud service, your app performance might be slowed down.

Date: 16th April 2022 at 16:45

All systems are back to normal performance.

Date: 16th April 2022 at 15:45

Systems availability has been restored but a data backlog created during the outage is slowing down our servers. Your app functionalities may be slower than usual but will work as expected.

Date: 16th April 2022 at 13:45

One of our third party integration service is currently experiencing problems.
Your app may show your charger as offline or intermittently showing offline.
We are in constant communication and will update this page regularly.

Date: 4th April 2022

All of our systems are now back online with full performance.

NETWORK RESET

If you have had to do a network reset, please follow these steps to set up your unit network: https://support.andersen-ev.com/products/konnect/getting-your-andersen-online/

SCHEDULER

If your scheduler has been impacted, we recommend that you delete your schedules and reinstate them by creating a brand new schedule.

Date: 2nd April 2022

KONNECT+ OUTAGE

Our Konnect app service was unavailable for most of Saturday 2nd April. Your unit may have appeared offline, but it was still communicating with our cloud servers. This meant you may have been unable to charge if you had disabled your unit manually or had a schedule enabled. You may have been instructed to wipe your Wi-Fi credentials to enable you to charge.

This also impacted our scheduler feature. You may have disabled your schedules when the App stabilised to allow you to charge.